Support
Ground and Expedited Shipping
For the continental US, via FedEx, UPS or US Mail, allow 1 to 10 business days.
International Shipping
Currency conversion and international shipping options powered by WebInterpret. It gives buyers the ability to pay in their local currency and language and the option to select from additional shipping services. Whenever an international buyer visits your website, they will be seen to be visiting outside of your domestic country, and offered a possibility to complete their purchase in their language, their currency and with a suitable international shipping method (please note, this is provided as an optional choice for your customers, and if they wish to proceed on your domestic store checkout, they can do so).
Our Return Policy
At Throne Cycles we believe in the quality of our products and want to satisfy our supporters. If you're item came damaged you may return any item in new and unused condition within 30 days for a full refund, less shipping charges for all other returns there is a restocking fee of 20%. We will issue a refund using the same payment method you used originally.
If you purchase it internationally and would like to return the item you will also need to pay the shipping fee.
HOW TO MAKE A RETURN
Send the item to:
Throne Cycles
Attn: Returns / Exchange Order # (put your order number here)
1935 Santa Anita Ave.
South El Monte, CA 91733
Attn: Returns / Exchange Order # (put your order number here)
1935 Santa Anita Ave.
South El Monte, CA 91733
We suggest using a trackable, insured carrier.
*All items marked 'Sale' and/or 'Clearance' are considered final sales and non-refundable.
EXCHANGES
In the event of an exchange request, please contact customerservice@isdist.net or call: (866) 968-4642 ext 1 with your inquiry for further instructions.
In the event of an exchange request, please contact customerservice@isdist.net or call: (866) 968-4642 ext 1 with your inquiry for further instructions.
FAQ ABOUT RETURNS
Q. Do I need an RMA number?
A. No, an RMA number or permission to make a return is not needed. Just send the item(s) back to us along with your order number.
A. No, an RMA number or permission to make a return is not needed. Just send the item(s) back to us along with your order number.
Q. My item is no longer new and unused, and I believe it has failed due to a defect.
A. Please contact a member of our customer support team for help: customerservice@isdist.net or call: (866) 968-4642 ext 1
A. Please contact a member of our customer support team for help: customerservice@isdist.net or call: (866) 968-4642 ext 1
Q. How will I know when you’ve received my return?
A. Throne Cycles will notify you at the email address on file when we process your return.
A. Throne Cycles will notify you at the email address on file when we process your return.
We strive to process all returns the same or next business day following receipt at our location. Most debit or credit cards, as well as PayPal accounts, will show our refund to you within 72 hours (or on your next paper statement).
