Returns & Cancellations

Changes to Your Order:

The term “Bike” refers to all bicycles and e-bikes sold by Thronecycles.com and only from Thronecycles.com

Once an order is confirmed, we are unable to make changes or edits to items on the order, payment type, or shipping/billing address. However, the current order can be canceled within 24 hours of the order being placed so that a new order with the needed corrections can be placed at your earliest convenience. See below for more information.

Bike Order Cancellations:

Bike order cancellations must be requested within 24 hours of the order being placed. If you wish to cancel your bike order within 24 hours without contacting Customer Service.

If you wish to cancel your order after 24 hours of placing the order, please contact our Customer Support team for further assistance. For orders that have already shipped, we can recall your order or you can refuse the shipment at delivery, however, a 25% restocking fee will apply. All shipping costs are non-refundable.

Address Changes:

We are not able to update the shipping or billing address on accessories, merchandise, or part orders once your order is confirmed. However, the current order can be canceled within 24 hours of the order being placed so that a new order with the needed corrections can be placed at your earliest convenience. To cancel your order within 24 hours without contacting customer service.

All bike shipments require a signature upon delivery. For this reason, you will be unable to submit an address change with the carrier. If you need to request an address change for a bike delivery after your order has shipped, please contact our Customer Support team directly. Address changes to bike orders must be approved by Throne Cycles and are subject to additional rerouting fees.

Accessory, Merchandise, and Parts Cancellations:

If you wish to cancel your accessory, merchandise, or part order within 24 hours without contacting customer service.

If you would like to cancel your accessory, merchandise, or part order after 24 hours you will need to contact our Customer Support team for further assistance. Due to our quick warehouse processing, we are unable to cancel orders after 24 hours.

Preorders and Backorders:

You will need to contact our Customer Support team for further assistance.

Storage Fees:

All bike orders are delivered by a 3rd party carrier. If you are not home at your scheduled time, miss your delivery window, or need to push back your delivery date after your bike has already shipped; additional charges will be applied before your bike can be delivered.

Returns and Refunds:

Bike Returns:

We stand by the quality of our products and do not accept returns on used or opened items. Proof of unopened items will need to be verified with photos and submitted to our Customer Support team within 15 days of delivery.

Throne Cycles will provide you with further instructions if the return is approved. Throne Cycles will issue the refund minus the 25% restocking fee once the item is received and passes inspection. All shipping costs are non-refundable. 

Battery Returns:

All battery purchases are FINAL sales. We do not accept returns or exchanges on batteries except for what is explicitly covered by our warranty, and only after receiving our approval for the replacement.

Accessory, Apparel, and Replacement Part Returns:

We accept returns on orders placed in the U.S. within 30 days from when the order is placed. Our Throne Cycles staff will inspect the return before it is processed. If your item is returned to us with dirt or debris (i.e., deodorant, excessive pet hair, signs of wear, etc.) that we can not easily clean off, your item will be returned to you and considered final sale and non-returnable. Please ensure that items are unworn, unwashed, tags intact (when applicable), and undamaged. Accessories will need to be returned in their original packaging.